ui failure

yesterday, we came back from DC, and when we wanted to get on the T at airport station, there was a huge queue. apparently, MBTA had decided to replace the one, 2 second process of “hand over $1.25, get token, insert token, pass barrier” with a 2 minute ordering process with their new ticket machines. the new machines had such a lousy UI that each machine had an MBTA employee assisting with the ordering. instead of a big button to get your damn ticket, you have to wade through a forest of choices (hablas espanol? single ticket, monthly pass, lifelong membership? pay with card, check, sale of daughter? receipt? fries with that? sign up for T frequent commuter miles?) with that familiar touch screen experience (ie, half the time the screen doesn’t recognize your choice). given that just about everyone just wants to get a single ticket and has $1.25 ready, not making that a default accessible with one push is mindless. at least you can recharge your charlie card..

One thought on “ui failure”

  1. Touchscreens are insanely stupid. ATM style machines with buttons on the side of a simple screen are way, way better. And cheaper, and more reliable, and highly usable. But apparently not very sexy, and they’ve gone out of style.

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